Outsourcing in the Philippines Blog with PI Outsource

Outsourcing Philippines BPO Call Center Jobs: Help Wanted

November 19, 2009

POSITIONS	QUALIFICATIONS	LOCATION
Linux System Administrator	At least a Vocational Diploma/Short Course Certificate, Bachelor's Degree or Post Graduate Diploma/Master's Degree in Engineering (Computer/ Telecommunication), Computer Science/Information Technology or equivalent. At least 2 yrs experienced employees specializing in IT/Computer-Software or equivalent. Job role in Software Engineer/Programmer or equivalent. Strong Linux Platform Setup, Security and Administration. Strong knowledge in Samba, Debian distribution experience Networking, Routing, Forwarding and Firewalls, Traffic Shaping, Shell scripting, Python, Mono (C#), DOSEMU, Apache, Openvpn, UltraVNC, RS232 programming. Proficient in C/C++ programming languages; knowledge in C# programming and SQL database. Proficient knowledge in VB 6, C#, Delphi, Crystal reports. Highly skillful in MS SQL database manipulation. Can develop web based reporting. Must have good communications skills in English. Willing to work in the night shift.	Ortigas
Software Developer/Engineer	At least a Vocational Diploma/Short Course Certificate, Bachelor's Degree or Post Graduate Diploma/Master's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent. At least 2 yrs experienced employees specializing in IT/Computer-Software or equivalent. Job role in Software Engineer/Programmer or equivalent. At least 2 yrs programming experience required. Proficient knowledge in VB 6, C#, Delphi, Crystal reports. Highly skillful in MS SQL database manipulation. Can develop web based reporting. Knowledge in RS232 programming. Must have good communications skills in English. Willing to work in the night shift.	Ortigas
Network Operations Center Tier I Analyst	Bachelor’s Degree in Computer Science or equivalent experience within area related to job function. Minimum of 1 yr experience in the information technology field. Minimum of 6 mos experience in Customer Service in a call center environment. PC troubleshooting experience. Thorough knowledge of MS Office Suite (Word, Outlook, Excel, PowerPoint, Project). Basic knowledge & experience w/ Windows 2000/2003 Active Directory domain administration. Basic knowledge of Windows basic principles, theories, & concepts. Basic knowledge &/or experience w/ data communications protocols & diagnostic tools (FTP, TCP/IP, telnet, ping, trace route). Basic knowledge &/or experience w/ data communications devices (switches, hubs, routers, firewalls). Basic knowledge & experience of Unix/Linux. Well rounded analytical & project management skills. Excellent written & verbal skills. Excellent customer service skills. Ability to accurately type 40 WPM. Ability to work w/in a 24x7 support structure, holidays & rotating on-call duties. Knowledge &/or experience in call center applications (CMS, Kronos, Remedy) preferred.	Makati
Facilities Manager	Must have 3-4 yrs of relevant call center/bpo experience. Good communication skills. Willing to work on flexible schedule.	Alabang
Operations Manager for Shipping Account	5 yrs managerial experience. Must have worked in an international shipping company doing operations in a shared services set up. Or must have BPO experience w/ extensive exposure handling shipping account. Strong leadership capabilities. Excellent communication skills. Must be willing to work in the night shift.	Quezon City
Workforce Manager	Capable of handling multiple sites & multiple accounts. Must have knowledge & experience in IEX & CMS workforce tools, if none must be a seasoned Workforce practitioner. Willing to work in the night shift.	Ortigas
Sales Operations Manager	Bachelor's Degree or equivalent experience required. At least 2 yrs previous call center management experience or equivalent in outbound sales campaign. At least 2 yrs customer service experience. Excellent verbal and written communication skills. Experience w/ Microsoft office products, such as Access, Word, Excel, PowerPoint & Outlook. Leadership skills, initiative, a detail orientation, strong analytical skills, & decisive decision-making skills. Ability to work in a team environment, presenting a professional image & commanding the respect of staff, peers, & senior management. Ability to multi-task and be flexible. Willing to work in the night shift.	The Fort
Senior Operations Manager	Preferably an expat. 2-4 yrs experience as a Manager in a high volume quality-driven contact center environment. Up-to-date management skills and understanding of employee motivation. World-class customer handling skills and the ability to drive team performance in this area. Understanding of Key Performance Indicators, including the working knowledge to drive the appropriate behavior.	Cebu City
Filipino-Chinese Operations Director/ Operations Manager/Trainer	Interested in relocating to Beijing &/or spending every other month in China. May not be a Filipino-Chinese but must know how to speak & write good Mandarin & English.	Mandaluyong City
IT Security Manager	Bachelor’s degree. Strong technical skills/background on IT Infrastructure & its related security components. Ability to navigate & cultivate through updated IT security features & policies on different platforms. Very conversant w/ multiple platforms such as Cisco, Windows,Checkpoint, Firewalls, syslogs mechanism, Vulnerability analysis, Windows Security features etc. Ability to design & execute center/account specific IT Security processes. Good English communication skills.	Quezon City
Fin & Admin Domain Lead (Director)	Bachelor’s degree. Extensive experience & knowledge in leading an F&A department across various F&A disciplines, ideally w/ experience in high volume processing functions, w/in an international environment. Understands & applies expert knowledge of F&A programs, policies, & practices to resolve critical employee relations issues or develop new/complex programs. Understands organizational resources, priorities, needs & policies, & the impact that F&A programs has on them. Experience in leading large teams. Possesses excellent written & verbal communication skills to interact regularly w/ F&A & managing executives (client and internally). Can mentors others in the F&A Delivery organization.	Quezon City
Financial Analyst	CPA &/or MBA degree an advantage. 3-5 yrs Financial Planning &/or Financial Management experience. Developed computer skills (Word, Lotus Notes, Excel, Net Meeting, Explorer, etc). Attention to detail. Fluency in English is a must.	Quezon City
Global IT Operations Director	Bachelor’s Degree in Computer Science or equiv work exp. Min 5 yrs exp in IT & staff mgt in multi-system environment. Min 3 - 5 yrs exp in Help Desk &/or NOC mgt or related tech environment. Exp in PC, Application, Network, & Telephony Troubleshooting. Thorough knowledge of Word, Outlook, Excel, PowerPoint, Project; & Windows & Unix/Linux basic principles, theories, & concepts. Thorough knowledge & exp w/ Windows 2000/2003 Active Directory domain administration; & Cisco environment, including Core Routers and Ethernet Switches. Advanced knowledge &/or exp w/ FTP, TCP/IP, telnet, ping, trace route. Knowledge &/or exp w/ switches, hubs, routers, firewalls; Avaya Definity G3 PBX, Conversant VRU, & Intuity Audix voice mail systems; Unix/Linux domain administration; & CRM, CMS, Kronos, Remedy. Exp w/ Crystal Reports, SQR, Oracle Reports, Analytics; batch scheduling technology; Report Creation Integration (CTI) in a call center environment (Avaya); project management; & resource management & managing effective training programs. Ability to work w/in a 24x7 support structure, holidays & rotating on-call duties. Willing to go to the USA Headquarters for training for 2 months. Willing to go on a 2 week annual trip to the USA Headquarters.	Makati City
IT Infrastructure Leader	Understands data and voice network infrastructure and develop infrastructure solutions for specific business needs. Understands GIW, Citrix, Rapid, eHR. Working experience and strong understanding of LAN/WAN/Voice technology. Strong understanding of Systems, Telecoms and Voice platforms; and their interplay to Data networking. Strong foundation and understanding of network security discipline. Practice the art of project management. At least 8 years experience in voice/ server/ network. Has handled people for 4 to 5years. Has handled infrastructure of companies with about 1,500+ employees.	Quezon City
Human Resources Manager	At least a degree with major in Human Resources Management or equivalent. At least 3 – 5 yrs of managerial experience in call centre environment. Familiar with Philippines Labor Code. Hands-on and able to operate with minimum supervision.	Alabang
Operations Audit & Compliance Manager	Extensive experience in ensuring adherence of Operations, Training, Quality, HR and Workforce Management to COPC, Inc. Standard. Thorough knowledge of contact center operations. Ability to develop and document processes across accounts. Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet). Ability to speak, read & write in English.	The Fort
Payroll Operations Manager	Bachelor’s degree. At least 7 yrs of experience in payroll. At least 3 yrs management experience. Experience in a business process operations environment. Experience of working in a shared services organization. Knowledgeable in the HR systems, preferably with SAP experience. Knowledge and experience in operational management methods and techniques. People management experience is essential. Possess technical capability to operate payroll and/or time management systems. Must have an understanding of payroll work processes and basic income taxation principles. Proficient in general office applications (MS office applications) and communication tools.	Quezon City
Human Resources Director/VP	Degree in Human Resources Management or equivalent. Post Graduate degree in Human Resources or Management. 8 yrs of relevant work experience. Competent knowledge of the Employment Act and other labor legislation. Extensive HR experience across all major functions (Recruitment/Selection, Training/Development, Performance Management, Reward, Succession Planning, Communications, Org. Design & Development, Employee Relations). Sound knowledge of compensation theories and practices. Basic knowledge of PC software applications.	Alabang
Employee Relations Manager	Degree in Human Resources Management or equivalent. Post Graduate degree in Human Resources or Management. Education in HR/IR/Labor Laws. 3 – 5 yrs of relevant work experience. Strong knowledge of positive employee relations and HR practices including compensation, benefits, employee relations and communications, staffing and policy development. Demonstrated ability to develop & execute Employer of Choice Strategies. Demonstrated project management skills & effective delivery on shifting/simultaneous priorities. Proven track record in developing & executing comprehensive HR strategic plans. Proficient in Microsoft Outlook.	Alabang
Finance & Accounting Senior Manager	Must be a CPA. With domain expertise in F & A processes. BPO industry experience an advantage but not necessary. Preferably with relevant experience in shared services.	Alabang
VP Operations	Should have thorough knowledge of total BPO business voice and non-voice. Experience in managing a site with at least 1,000 employees.	Cubao, Davao
AVP for Operations	With back office support experience for a travel account.	Cubao
AVP for Quality	6 Sigma Black Belt certification preferred. COPC can be considered. BPO experience both voice and non-voice operations. Experience in handling both transactional and strategic quality management. Open to non BPO experience, i.e. manufacturing.	Cubao
HR Manager - Compensation & Benefits	Bachelor's Degree or Post Graduate Diploma/Master's Degree in Business Studies/ Administration/Management, Human Resource Management, Psychology or equivalent. Oracle, Great Plains, SAP or PeopleSoft human resource information systems experience desired. At least 2 yrs of working experience in the related field. Preferably with job evaluation & market pricing experience, incentive plan design, implementation & administration, salary program design & implementation, cost/benefit analysis & consulting w/ all levels of management. In-depth knowledge of compensation philosophies, techniques & practices including salary administration, job evaluation system & compensation survey use. Preferably Supervisor/5 yrs up experienced employees specializing in Human Resources or equialent. Job role in compensation & benefit or equivalent. Willing to work in the graveyard shift.	Cubao
Training Manager for Leadership & Development	At least 4 yrs work experience in Learning & Development for a large, complex business. At least 2 yrs experience in designing, developing & delivering leadership development programs w/in a changing business environment. Excellent communications skills. Bachelor's degree in any field. Willing to work in shifting schedule.	Cebu City
Training Manager for Process/Voice & Accent	At least 5 yrs of job related work experience w/ at least 2 yrs as Sr. Trainer experience in process, voice and accent and soft skills training. Excellent communications skills. Bachelor's degree in any field. Willing to work in shifting schedule.	Cebu City
Senior Trainer	At least 3 yrs work experience in training. Excellent communication skills. Bachelor's degree in any field. Willing to work in shifting schedule.	Cebu City
Trainer	At least 1 yr work experience in training. Excellent communication skills. Bachelor's degree in any field. Willing to work in shifting schedule.	Cebu City
Team Leader (equivalent to Operations Manager	At least 4 yrs of management experience in a contact center, Collection experience would be desirable. Bachelor's degree in any field. Strong leadership, analytical & interpersonal skills are required. Willing to work in shifting schedule.	Cebu City
Team Manager (equivalent to Team Leader/Supervisor)	At least 1 yr of supervisory experience in a contact center, Collection experience is preferred. Bachelor's degree in any field. Strong coaching skills. Willing to work in shifting schedule.	Cebu City
Risk and Compliance Manager	At least 7 yrs experience in risk management, Collections experience would be desirable. Bachelor's degree in any field. Strong leadership, analytical & interpersonal skills are required. Willing to work in shifting schedule.	Cebu City
Marketing and Communications Manager	At least 5 yrs work experience in a senior position w/in the Marketing & Communications department of a large or multinational corporation. Can work closely w/ business heads to tailor a marketing & communication program consistent w/ the firms' highest brand standards. Can offer strong leadership to a relatively small team & represent the interests of the department to senior management. Can highlight the importance of Marketing/Communications w/in the business. Has strong knowledge of the country's media (newspapers,TV, advertising) & a reliable contact base w/in leading media houses. Professional experience & an interest in the financial sector would be a clear advantage. Be able to maintain high levels of attention to detail under demanding deadlines.	Makati
Marketing and Communications Associate	At least 3 yrs experience working w/in the Marketing & Communications department of a large or multinational corporation. Can work closely w/ the Team Leader to tailor a marketing & communication program consistent w/ the firms' highest brand standards. W/ specialized skills in recruitment marketing initiatives for the local markets of Manila & Cebu. Experience in a previous marketing role w/c supported graduate & experienced hire recruiting would be a distinct advantage. Has strong working knowledge of the country's media (newspapers,TV, advertising) & financial sector.	Makati
Dining Services Manager	At least 3 yrs experience in Food service, Budget & Client Service Management. Experience in developing long term program & strategies. Bachelor's degree in any field. Willing to work in shifting schedule.	Makati

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