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Bachelor’s degree in IT or related fields. 5–7 yrs work experience in a managerial capacity. Extensive experience in applications development particularly with B2B, E-commerce applications development and systems integration projects. Adept in analyzing information systems needs, custom designing solutions, and troubleshooting for complex information systems management. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management and team building. Able to efficiently bridge the commercial aspects of the organizations vis-a-viz the I.T Technology.
Pasig
6
Transition Manager
Bachelor’s degree holder. 3–5 yrs leadership role experience (supervisory to managerial level). Strong in project planning, management and implementation. Experience on current Project Management methodologies. BPO experience required. Willing to work in the night shift.
Quezon City
7
Business Controls Analyst
Bachelor’s degree in Accounting, Finance or any related course, CPA an advantage. 2–3 yrs internal audit experience, ideally from an audit firm. Must have developed computer skills – Word, Lotus Notes, Excel, Powerpoint. Must have a strong process design orientation, a strong ability to identify risk exposures, and a keen ability to identify risk prevention and risk mitigating solutions. Should be capable of dealing with highly personal, confidential information and should possess an unquestionable sense of integrity. Must possess organization, priority setting, deadline management, persuasion and follow-through skills. Must be able to conduct training and presentation sessions to various audiences. Willing to work in the night shift.
Quezon City
8
Financial Analyst
Must be a CPA or an MBA degree would be an advantage. 3–5 yrs Financial Planning and/or Financial Management experience, ideally from an audit firm. Developed computer skills – Word, Lotus Notes, Excel, Net Meeting, Explorer, etc. Strong priority setting, initiative and follow through. Ability to deal with highly personal, confidential information. Keen on controls and compliance to policies and procedures. Good interpersonal, negotiation, organization, and communications skills. Willing to work in the night shift.
Quezon City
9
HR Supervisor
Bachelor’s degree in Psychology, Behavioral Science or any related course. 2–3 yrs work experience in HR in a supervisory level in a BPO environment. Strong in Employee Relations and Labor Relations. Strong Partnering, Coaching, Counseling, Project Management, Consultancy, and Organization Development skills. Strong customer service orientation. Strong leadership skills. Ability to deal with highly personal, confidential information. Willing to work in the night shift.
Quezon City
10
Work Force Management, Senior Manager
Knowledge of inbound & outbound contact center methodologies & workforce management principles & processes. Experience in the analysis of FTE ratios & forecasts ensuring that staffing requirements meet business objectives. Knowledge of Microsoft Office products & understanding of contact center technologies.
Ortigas
11
Director For Finance
BS/BA in Accounting or equivalent experience, preferably a CPA. Supervisory experience with a large staff and multiple direct and indirect reports. Should have handled both financial and accounting services in a multinational setting, open to non-BPO background. Preferably with shared services experience. Auditing or internal controls experience helpful. Strong proficiency in Microsoft Excel, Outlook & Word. Experience working in large company ERP accounting software (Oracle financials or comparable product experience is a plus). Highly articulate and effective in dealing with counterparts in a global, multicultural setting. Willing to work in the graveyard shift twice a week.
Initially Cainta, eventually Pasay City
12
BPO Director For Human Capital Operations
Strong background in offshore delivery, project management and implementations. Excellent client management skills. Experience in a shared service facility is an advantage. Must have an accumulated work experience of eight (8) years. Preferably with knowledge of general human resources management functions i.e. Compensation & Benefits, Recruitment Outsourcing, HRIS (Oracle). Preferably with an MBA or an MS degree in Human Resources. Willing to work in the graveyard shift.
Initially Cainta, eventually Pasay City
13
Payroll Director
Strong background in handling Global Payroll services and organization in a multinational setting. Knowledgeable of Oracle payroll system. Willing to work in the graveyard shift.
Bachelor's degree in related field. 6-8 yrs related experience or equivalent combination of education & experience. Asset management experience preferred. Computer literate. Excellent communication skills & demonstrated ability to lead & facilitate discussion w/ leadership involving conflict or contention for capacity.
Makati
15
Operations Manager
4 yr college degree in business or related field, graduate degree highly desirable. Minimum 2 yrs proven management experience in a call center/bpo environment. Proficient w/ various software applications programs including MS Office Tools.
Makati
16
Team Leader
Must be a college graduate. At least 1 full year work experience as a Team Leader (or equivalent) in an international call center. Experience in inbound customer service for a telco account or outbound account. Very good communications skills. Willing to work in shifting schedule.
Makati, Taguig, Pampanga, Sta. Rosa, Iloilo
17
Trainer
Above average oral and written communication skills. At least 2 years experience in call center training. Flexible and willing to work in shifting schedule. With extensive experience in conducting soft skills training – voice and accent, grammar, customer service skills, and American culture and geography. Or extensive experience in product specific / technical training is an advantage. Proficient in word, powerpoint, and excel. Knowledgeable in training needs analysis, training design and development, and training evaluation. Able to multitask.
Team player, efficient, dependable, highly independent.
Taguig
18
Quality Director
Bachelor's degree in any related field, MBA preferred. Minimum 14 yrs work experience, 5-7 yrs of w/c are in a call center/customer service environment preferred. Willing to work extended hours and ensure timely completion of deliverables. Strong operations management capabilities w/ strong profit orientation. Proficiency w/ various software application programs including MS Office tools.
Makati
19
Group Business Controller
BA/BS degree in Accounting, Finance or related major. CPA certification preferred. 10+yrs of experience in financial management. Excellent computer skills w/ high proficiency in Microsoft Excel, Word, PowerPoint & Microsoft Office. W/ background in pricing & contract negotiations.
Makati
20
IT/Technology Head
A leader with extensive experience in strategizing IT needs and devising the long term IT road map of the organization. MBA preferred or Graduate with 14+ years of work experience. Minimum 14 yrs experience of which 5-7 years experience in a customer service environment preferred. Rich corporate exposure in Network & System Administration, networking technology & system integration projects. Core competency across functional areas of Telecom/ ISP. Keen understanding of Voice Networking technologies like Avaya PBX. Working knowledge of Call management and Reporting systems and call recording / quality monitoring systems.
Makati
21
Senior Training Manager - Product/Process
College graduate. Overall 2-5 yrs relevant work experience in training & quality in a call center. Minimum 2 yrs experience in a management position.
Makati
22
Director, Program Operations (Australian/New Zealand Accounts)
BA/BS or equivalent experience, 7-10 yrs client interface and supervisory experience. 3-5 yrs experience in call center outsourcing. Experience in account/client management. Experience in Austalian or New Zealand market preferred, not required. Flexibility to be based in any of the Luzon sites.
Any Luzon Sites (Novaliches, Cainta, Pasay, Bacoor, Sta. Rosa, Lipa)
23
Financial Analyst
BS Accountancy graduate or equivalent. At least 1 year related experience as a Financial Analyst, Business Analyst or related work. Knowledgeable in financial planning, financial analysis, reporting & presentation. Proficient in Excel & MS Word, working knowledge of Oracle Accounting application is a plus. Willing to work flexible/extended hours as required.
Pasay
24
Senior Manager, Learning Performance
BS/BA degree or equivalent work experience. 3 - 5 yrs call center experience. 3 - 5 yrs Training Management experience. Computer literacy (word processing, spreadsheets, process mapping & database application. Knowledge of adult learning principles. Solid facilitation & presentation skills.
Bacoor, Pasay, Cainta or Novaliches
25
Manager, Learning Performance
BS/BA degree or equivalent work experience. MBA preferred. Comprehensive knowledge of soft skills, language and product training processes. 1- 3 yrs experience in a customer service environment or related position, preferably from a BPO company. Management experience required. Financial background preferred. Comprehensive skills in all aspects of training (assessment, development, facilitation, analysis, etc).
Bacoor, Lipa
26
Manager, Learning Effectiveness
BA/BS degree. 5 yrs of training related experience. Experience in working with management assessing, diagnosing and developing interventions to align training initiatives with company strategies and values. Experienced presenter/ facilitator and familiar with principles of adult learning. Knowledge of different adult learning methodologies/ philosophies in an organizational business setting. Experience in customizing and delivering training modules in a business setting; training cycle from TNA, Design and Development, Presentation Skills, Account Management.
Cainta, Pasay
27
Process Improvement Manager
BA/BS degree or equivalent experience. Six Sigma Green Belt training/certification highly desirable. 1-3 yrs experience in process improvement & project management methodologies. 3-5 yrs experience in leading teams in the call center industry. Proficient in Microsoft Windows applications (Word, Excel, Powerpoint, Outlook), knowledge of Visio & Minitab highly desirable. Completed either or both Six Sigma Green Belt & Black Belt Training & Certification.
Any Philippine Site
28
Director, Quality Assurance
BS/BA required, MBA preferred. 5-7 yrs call center management experience. 7-10 yrs Employee Development experience. 5 yrs Project Management experience. 2-3 yrs Finance experience. Preferably has experience in Project Management for Professional & Six Sigma (at least Green Belt). Willing to be assigned in any of the Manila sites & to work in shifting schedule.
Bacoor, Cainta
29
Senior Manager, Quality Services
BS/BA in Human Resource, Business Management, or equivalent experience (5-8 yrs), 2-5 yrs client relation and management experience, 3+ yrs in customer service environment, Quality Service experience in a call center environment. 2 yrs multiple unit or program management preferred. 2 yrs understanding in quality methodology preferred, 3 yrs project or product management experience.
Luzon, Pasay
30
Recruitment Manager (Consultant)
At least 3-5 yrs recruiting experience. W/ proven ability to hire at management/executive level. W/ experience w/ call center recruiting. Interested in a 3-month project assignment then can be hired as a permanent Recruitment Manager for upcoming sites. Can start immediately.
Anywhere within Luzon
31
Site Director
5-7 yrs experience in CIC management. Background in organizational behavior a must. Experience in current core procedures & processes. Strong in project management capability. Experience in Windows NT environment & various software applications (MS Office, Suite MS Project, Lucent Centre Vu, TCS or comparable Workforce Management System. Must be available 7x24x365 as primary contact for CIC emergency situations.
Tarlac, Bacolod
32
Senior Systems Administrator
Should possess MSCE certification, including modules on one of MS Exchange and MS-SQL. Graduate of any 4yr IT related bachelor's degree. Willing to work on shifting schedule.
