Outsourcing in the Philipines Blog
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Cebu Pacific Air Sale! PHP0.00 Peso! Zero Fare! One Way on a Round-TripSale! Three days only! May 15, 2008 Its a good deal! This is India! It is where you (used to) call when you have technical problems with your computer. May 13, 2008
Outsource to the Philippines instead of India! It's a no brainer!
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| POSITION | QUALIFICATIONS | LOCATION |
| Recruitment Manager/Training Manager | Graduate of Psychology, Behavioral Science, Human Resource Management or Organizational Communication would be an advantage but not required. At least 5 years experience in 2 or 3 areas of Human Resources namely Training, Organizational Development and Recruitment/Staffing and Compensation. Experience in a call center preferred but not required. Ability to use word processing, slide presentation, email and internet. Counseling/interviewing skills. Knowledge of different batteries of psychological tests and adult learning methodologies. Knowledge of different organizational development interventions. | Makati |
| Marketing Director | BS/BA in Business or Marketing and a minimum of 7 years of successful marketing experience, with emphasis on direct and database marketing, in the software, hardware and/or high tech industries. Experience in lead generation and/or service sales preferred. Excellent track record in establishing innovative marketing programs in a business-to-business environment. Specific experience in multi-faceted traditional and electronic direct marketing programs, using the Web to brand and promote companies and products, and developing business leads through online advertising, direct marketing and events. Familiarity with software and hardware companies and their channel partners. Understanding of dynamics of selling/marketing services/products to major corporations. | Makati |
| Marketing Data Strategy Professional | Bachelor's degree in any field (preferably I.T. or business-related course). Strong SQL & database skills, minimum 1-year SQL experience. Minimum 1 year client services experience. Ability to coach others and work on complex data structures using SQL. Ability to understand business & marketing strategies. Excellent communication & project management skills. Customer focused & has business acumen. | Fort Bonifacio |
| HR Director, Compen Ben & HRIS | Extensive exposure in configuration, implementation and utilization of HR Systems. Experience in payroll system conversion a big plus. No call center experience required as long as candidate is hands-on & can easily adapt to the environment. | Taguig |
| Payroll Manager | CPA or Accounting background. Experience in HRIS particularly Attendance & Payroll Systems. Extensive experience in payroll end-to-end processes to include taxation, reports and validating output versus source documents. Strong knowledge in taxes & processes. | Ortigas |
| I.T. Project Manager | Bachelor's degree in related fields w/ 4-6 yrs related experience or equivalent combination of education & experience. PMP certification desirable. Advanced business knowledge & excellent project management skills. Proficiency w/ various software applications. Ability to conduct in-depth research & present technical recommendations. | Makati |
| Operations Support Center Manager | Minimum of 2 years experience in the call center industry. At least 1 year experience in a workforce planning & management role. Client relationship experience. Experience with advanced PBX, Call Management Systems, Spreadsheets, Forecasting & Scheduling Systems. Minimum of 2 years of experience with Blue Pumpkin workforce management tool or equivalent. Tertiary qualification in MIS, Business, Economics, Statistics or Mathematics is desirable. | Bacoor |
| Trainer | Well-traveled & cultured. Experience with Facilitation of New Hire Classes & Computer Based Tools. Versed in Adult Learning Methodology. Over 1 year experience in a Customer Service Account (Travel+). 3-6 months training experience.Proficient in evaluating, mentoring & coaching Trainees. HRM/Tourism Degree. Those coming from the south like Parañaque or Muntinlupa. | Parañaque |
| Workforce Manager | Strong grasp of workforce management methodology. Proven capability in scheduling, capacity planning, intraday call center management and MIS reporting. Proven capability to forecast call volumes and handle times based on historical data. Familiarity with any workforce application software. Understanding of system downtime escalation procedures. Strong project management skills. Knowledge of all functions and related tasks in the area of concern. | Quezon City |
| Payroll Manager | Bachelor's degree in Accounting/Finance or related courses. At least 8 years of progressive experience in Payroll. Working knowledge in SAP tools in Finance. Willing to work in midshift schedule. | Quezon City |
| Facilities Manager | Preferably a licensed engineer with extensive background in facilities management preferably in a telecommunications and utilities environment. Knowhow in building/security set-up and support services administration. Capability to lead a technical team and supervise contingent of about 50 security personnel. Experienced in dealing with service contractors. | Quezon City |
| Team Leader | Bachelor's degree. 1-2 years experience in a team lead/supervisory position handling 12-15 representatives. With specialization in inbound accounts. | Quezon City |
| Senior Program Finance Manager | Strong business development background. Extensive experience in cost accounting and financial analysis. Experience in an audit firm and have handled pricing and contract management in a multinational setting. Accounting graduate, preferably a CPA. Proven capability in forecasting, invoicing and receivables management, contract administration, pricing, compliance, control mechanism, program specific requirements, management support, and monthly reporting. | Makati |
| Site Director | Call center experience in general management, site management and/or business support management. Management of a minimum of 350 FTE in programs with Customer Satisfaction measurements is a must. Works well within an environment with both local and corporate based executive support. Prior P & L experience is a plus. Experience in managing 400 - 1500 seats and a team of 600 - 2000. Experience in handling Inbound Customer Service and Technical Support (all voice). | Ortigas |
| Site Director | 5-7 years experience in CIC management. Background in Organizational Behavior a must. Experience in current core procedures & processes. Strong project management capabilities including planning, managing & scheduling. Experience in a Windows NT environment as well as various software applications including MS Office Suite, MS Project, and Lucent Centre Vu, TCS or comparable Workforce Management System. Must be available 7x24x365 as primary contact for CIC emergency situations. | Novaliches |
| Vice President for Human Resources | Seasoned HR Generalist w/ expertise in strategic HR planning, organization development & HR business partnering, HR shared services operations, job evaluation & compensation administration, recruitment & placement, performance management, policy research & formulation, training & development, employee relations & employee discipline, installation & maintenance of HRIS, implementation of downsizing schemes, & policy migration or integration during mergers or acquisitions. Those w/ extensive international banking experience may qualify. Familiar w/ Labor Laws. Willing to work in shifting schedules including the graveyard shift. | Ortigas |
| Program Manager | Very strong operations management experience handling collections accounts. | Ortigas |
| Quality Director | Proven capability in setting QA compliance objectives and ensuring that targets are achieved. At least 3 years call center experience, cross functional experience is a plus. Demonstrated effectiveness in collaborating with other functions to ensure quality customer service performance objectives are met. Project/program management skills. Possess knowledge of process management/total quality concepts & techniques. | Fort Bonifacio |
| Account Manager, Telco Account | Client services experience handling a Telco account. At least 2 years call center work experience. Proven capability in working closely with client representatives and appropriate level of company's operational group. | Ortigas |
| Client Services Senior Manager (Technical Program) | Bachelor's degree in related fields with 6-8 years of related experience or equivalent combination of education and work experience. 3-5 years of management experience overseeing professional staff. Advanced understanding of financial metrics. Ability to present to high level client contacts. Willing to travel up to 10-20% of the time and work overtime as needed. Knowledgeable of changing technology. | Makati |
| Financial Analyst | BS Accountancy graduate. 1-2 years extensive experience in financial analysis, business analysis, budgeting, profit & loss, and forecasting. High Excel spreadsheet & MS Word skills. Working knowledge of Oracle Accounting application is a plus. Must possess high energy level and good oral and written communication skills. | Roxas |
| Department Head Business Administration | B.S. in Accountancy or Business Administration. CPA.7-10 years work experience in operational commercial planning/controlling/reporting, budget control & planning, risk management, cross selling, contract management, customer relationship, and project management. 3-5 years leadership experience. Extensive intercultural experience. | Libis, Quezon City |
| Transition Manager (Commercial, Contract or IT) | Proven track record in project and programme management of infrastructure projects. ITIL service management experience or certification. Experience in contract management, cost management or IT infrastructure implementation. Conversant with MS Project. Proficient in MS Office Suite including Word, Powerpoint & Excel. At least 3 years in managing complex transitions & transformations to multiple clients including customer liaison management at all levels. Practitioner level accreditation e.g. PRINCE 2. | Libis, Quezon City |
| Workforce Analyst | Degree in Business Administration, Engineering, Science, or Computer-related courses. 1-2 years scheduling experience in a call center environment. Knowledge on MS Windows, MS Office & MS Excel. Experience in using any Scheduling, Monitoring & Reporting Tools. Expeirence in Reports Analysis. | Libis, Quezon City |
| Business Administration Sr. Analyst - BA Projects | BS in Accountancy/Business Administration. 3-4 professional experience. 2-3 years project experience. Experience in PC Applications such as SAP & MS Office.Knowledge on Finance & Accounting, Offer/Order Process, Internal Controlling System, Top Plus Toolbox, Cash Flow/Asset Management. In-depth Business Administration knowledge. | Libis, Quezon City |
| Payroll Assistant | B.S in HR or equivalent. At least 1 year of related work experience. Knowledge on Business Processes, Compensation & Benefits, General HR practices, MS Office. | Libis, Quezon City |
| Operations Director/Senior Manager/Manager | Graduate degree, candidates with a MBA will be given preference. 5 to 8 years work experience in the IT/ITES/BPO industries, candidates with experience in international operations and interface with US/UK customers will be given preference. Excellent leadership, analytical and communication skills to develop strong interpersonal relationships with the team. Willingness to work in 24*7 environment is a must. | Ortigas |
| Center General Manager | Expert knowledge of call center metrics, workforce planning & call center analytics. Over 5 years work experience in managing a 600-800 seat call center. Direct experience in working in the offshore outsourcing market. Experience managing call center specific programs with offshore outsourcers. | Bacolod |
| Language Readiness Senior Manager | B.A./B.S. degree or equivalent work experience. 3-5 yrs project management experience preferably involving offshore support of outsourced North American business. Must possess excellent organization and project management skills with strong emphasis on process improvement, coordinating projects, and communication and follow-up. Must know Total Quality Management concepts. Must know Microsoft Office Suite including preparing Powerpoint presentations and MS Project. Able to work in a 24x7 call center environment. | Roxas Blvd |
| Client Services Director/Senior Manager | Must have extensive client service background on a large program (about 2,500 FTE). Analytical, strong with root cause analysis, an extrovert with strong presentation skills, and able to deal with challenging clients. Telco experience a definite plus. | Ortigas, Quarterly travel to the US, Frequent visits to Bacolod |
| Business Planning Manager | 3-5 years experience in project management. High level familiarity w/ call center basics & the technology involved. Experience in current core procedures & processes. Excellent organization skills & ability to manage multiple and changing priorities. Strong knowledge of Lucent Center Vu & eWFM. Experience in a Windows NT environment, MS Office Suite & various software applications, MS Excel & MS Powerpoint. | Cainta |
| Program Operations Director | BA/BS or equivalent experience. 7-10 years of client interface and supervisory experience. 3-5 years experience in call center outsourcing. Willing to travel 50% of the time. | Bacolod, Cainta, Cebu, Dumaguete, Lipa, Novaliches, Roxas Blvd. |
| Senior Operations Manager | 2-4 years experience as a Manager in a high volume quality driven contact center environment supporting voice, chat, and/or email interactions. | Lipa, Mandaluyong, Makati |
| Training & Quality Manager | 1-3 yrs in Training or Quality Services Management. 3-5 yrs call center management experience.BS/BA degree or equivalent work related experience. Comprehensive knowledge of quality assurance practices & processes. Quality background preferred (Six Sigma, ISO, COPC, or similar discipline. Minimum 3 years experience in a customer service environment or related position preferably in a teleservices or telecommunications company. Management experience required. Comprehensive experience with all aspects of training (assessment, development,facilitation, analysis, etc.). | Cainta |
| Business Communications Specialist For Lifestyle & Special Events | BA/AB or 1-2 yrs equivalent experience. Project specific experience. 1-3 years proficient with all applications of MS Office Suite. Excellent written & verbal communications skills. Excellent presentation skills. Ability to address large group audiences. Graphic designing & lay-outing skills. Experience in budgetting, event planning and project management. | Cainta |
| Operations Manager | Experience in Customer Care Account | Alabang, Ortigas |
| Team Leader | Experience in Technical Account | Makati |
| Language Readiness Quality | B.A. /B.S. degree or equivalent Quality or spoken English training/coaching experience. | Cainta |
| Specialist | 1–2 years experience in a customer service environment or related position, preferably in a teleservices or telecommunications company, excellent organizational and customer service skills, strong written and oral communication skills, PC and Web Literate (Windows, Word, Excel, Internet/Intranet), ability to work in a sedentary position, direct related experience in a Quality Assurance Department preferred. | |
| Fraud & Compliance Investigations Manager | 3-5 yrs experience in auditing, compliance, investigations, law enforcement, finance project management & other related experience. Call industry experience preferred. Ability to conduct risk assessment. Knowledgeable of state guideline & regulations applicable to fraud investigations. | |
| Information Technology Senior Manager | BA/BS degree or equivalent experience in IT. 7-10 yrs work experience. Must be able to provide overall direction & guidance to technology personnel in a contact center environment. Must be able to interface w/ clients & center leaders for technology matters. | |
| Learning Performance Senior Manager | 3-5yrs Training Management & call center experience. Graduate or equivalent work experience. Computer literate (word processing, spreadsheets, process mapping & database application). | Cainta |
| Optimum Rewards Senior Manager | BA/BS in Human Resources, Business Management or 5-8 yrs work experience. Strong knowledge of market pricing practices & exposure to variable & performance management practices. Good project management skills. Expert w/ PC applications including Access, Excel & Word. Willing to travel 50% of the time. | Roxas or Cainta |
| Process Improvement Manager - Luzon/Visayas | BA/BS degree or equivalent experience. Six Sigma Green Belt training/certification highly desirable. 1-3 yrs experience in process improvement & project management methodologies. 3-5 yrs experience in leading teams in the call center industry. Proficient in Microsoft Windows applications (Word, Excel, Powerpoint, Outlook), knowledge of Visio & Minitab highly desirable. | Roxas for Luzon |
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