Outsourcing in the Philippines Blog with PI Outsource

college level mathematics helpful. 3 - 5 yrs related experience in a call center environment or equivalent combination of education & experience. At least 1 yr in current position. Strong project management skills. Exceptional spreadsheet development skills, proficient in Microsoft Office (Excel, Word, PowerPoint) & Access. Knowledgeable in Scheduling, Software Aspect, eWFM, IEX & CentreVu Monitoring System (CMS). Good understanding of mathematical formulas. Willing to work in the night shift. Alabang Director 5 yrs progressive experience in related field. Licensed Mechanical/ Electrical/Civil engineer preferred but not required. Hands-on experience in managing large scale program requirements such as building construction or lease. Extensive knowledge on local importation policies and standards. Willing to work in the mid shift. aoAlabang/Leyte & Quality Director Minimum 6 yrs call center experience, 3 yrs experience in the position. Strong project management, team building, quantitative analysis & problem solving skills. Ability to identify trends & complete cost justification analysis for project funding. Strong statistical analysis skills w/ solid command of the tools & methodologies to support the analysis (Histograms, Scatter Diagrams, Tree Diagrams, Affinity Diagrams, Fishbone Diagrams, etc.). Excellent Training design & development background w/ proven effectiveness. Outstanding people & team development skills. Excellent presentation & platform skills. Proven track record in effective Training delivery & in-depth knowledge of training products & tools. Willing to work in the night shift. ao/Alabang/Leyte Manager Communications, or related field or equivalent combination of education and work experience. 4 yrs directly supervising training staff & developing &/or delivering training programs. Internal or external training experiences in a service industry, call center environment preferred. Proven track record in building training programs & teams. In-depth knowledge of training products & tools desirable. Demonstrated leadership skills. Working knowledge of Microsoft Office Applications. Willing to travel. Willing to work in the night shift. ao Manager or Quality/Math field, or minimum 5 yrs experience providing quality leadership in a call center environment. 5 - 8 yrs experience in a call center environment, w/ at least 3 yrs in Quality & 2-3 yrs project management experience. Emphasis on analyzing process performance, continuous quality improvement, coaching, root cause analysis & creation of action plans. Proficiency with Microsoft Word, Excel, PowerPoint. Demonstrated project management skills w/ the ability to manage multiple projects. Strong influencing and negotiation skills. te Delivery Manager &/or equivalent amount of experience. At least 4 yrs progressive client management experience in service industry, including negotiating & approving contract & profit & loss responsibility. Strong expertise in either Financial Services, Healthcare, Communications, Retail or other designated field. Exceptional consultative experience. Proven track record in solutions based relationships. Creativity in analyzing & identifying solutions. Call center operational knowledge. Experience in dealing w/ key senior level client contacts. Ability to work w/ multiple constituencies. Ability to work in partnership with peers & internal/external management. Develops relationships w/ people, has the ability to create value propositions, & seal & deliver results & negotiations. Industry knowledge of Interaction Centers & specific business verticals. Willing to work in the night shift. Leyte Programmer Analyst field, 4-7 yrs experience, or equivalent combination of education & experience. Experience in all development technologies w/c may include: Oracle (SQL, PL/SQL), Java, JSP, XML, 3 Tier Architectures, Relational & Dimensional Modeling, Windows & Unix environment. Prior experience with ETL, Data Integration & Data Warehousing methodologies a plus. Demonstrated ability to design, develop & implement applications or enhancements based on the systems development life cycle.Solid verbal & written communication skills necessary. Demonstrated business acumen. Working knowledge of MS Office applications. Willing to work in the night shift. ao Analyst field, 3–5 yrs experience, or equivalent combination of education & experience. Experience in all development technologies, including UNIX, Visual Basic, Perl, Relational databases, Windows environment, C/C++, Java, EIS/P Code, FoxPro (department specific). Demonstrated ability to design, develop & implement applications or enhancements based on the systems development life cycle. Solid verbal & written communication skills necessary. Demonstrated business acumen. Working knowledge of MS Office applications. Willing to work in the night shift. ao Analyst related field, or equivalent experience. Wide application of Quality Assurance principles, theories & concepts in the field plus working knowledge of other related disciplines. Minimum 3 yrs SQA experience required. ati Support Engineer related field, or equivalent experience. 4 yrs experience in Information Technology, 2 specifically in development. Strong written & oral communication skills & excellent knowledge of Programming & Database concepts. Experience in troubleshooting applications, analyzing the root cause, providing solution & implementing preventive measures. ati Engineer DBA Degree or equivalent experience/certifications w/in area related to job function. 5 yrs or more experience in relational databases using Oracle & Microsoft SQL Server. Work exposure in Oracle ERP applications ( 11.5.10.2 ) a plus. Good concepts on Oracle & Microsoft SQL Server database architecture & internals. Installation, upgrade, support & monitor Oracle (9i, 10g & 11g), SQL Server(2000 & 2005) databases & Oracle application Servers ( 9iAS, 10g ). Working knowledge on real application clustering (RAC), RMAN, ASM, Grid Control & Data Guard preferred. Supporting /administering large (multi-terabyte) Oracle 9i/10g databases. Programming experience, application tuning, using monitoring tools from Quest, Oracle & Microsoft SQL Server. Strong Windows & Unix/Linux operating system. Experience working w/ a team responsible for 24x7 support of mission critical, highly available environments (99.9% uptime or greater). Exposed to Legato Networker & EMC storage & performing backup & recovery operations. Work exposure to EMC Symmetric/ Clarion Storage, knowledge of BCV's. Application development skills & programming experience (Shell Scripting, Perl, etc), application tuning/ optimization, J2EE, Java , T-SQL PL/SQL development. ati Quality Manager experience leading Call Quality. 2+ yrs people management experience. Ability to lead, motivate & deliver feedback to others, including peers.
Excellent problem solving skills/strong analytical skills. Above average organizational, facilitation & presentation skills. Above average verbal & written communication & English skills. Proven ability to manage multiple tasks. Proven ability to meet tight deadlines. Strong PC skills including proficiency w/ Microsoft Office. Flexibility & willingness to work various work schedules, including overnight, overtime, weekends, holidays, etc. Desirable: Experience supporting a US client base in a call center environment. Experience working with a multinational organization. Strong working knowledge of Six Sigma Strategy & Process Management. bang Director technical support & customer care. Experience in handling a large team of about 800 FTE's or more, w/ multiple LOB's. Profit & Loss responsibility. Experience w/ on-site clients. Presently in the same position. High performer. Good track record. uig Administration & Engineering Controller of B. S. Accountancy. CPA. At least 7 yrs combined experience in Accounting, Finance &/or Auditing in the manufacturing industry, w/ at least 2 yrs in Supervisory position. Proficient in general & cost accounting principles; financial reporting & variance analysis; computer software office applications in Windows environment. Superior general management skills (planning, leading, controlling and organizing). Superior leadership qualities and interpersonal skills. Excellent oral & written communication skills. u Manager call center/bpo experience. Good communication skills. Willing to work on flexible schedule. bang Manager for Shipping Account Must have worked in an international shipping company doing operations in a shared services set up. Or must have BPO experience w/ extensive exposure handling shipping account. Strong leadership capabilities. Excellent communication skills. Must be willing to work in the night shift. City Operations Manager experience required. At least 2 yrs previous call center management experience or equivalent in outbound sales campaign. At least 2 yrs customer service experience. Excellent verbal and written communication skills. Experience w/ Microsoft office products, such as Access, Word, Excel, PowerPoint & Outlook. Leadership skills, initiative, a detail orientation, strong analytical skills, & decisive decision-making skills. Ability to work in a team environment, presenting a professional image & commanding the respect of staff, peers, & senior management. Ability to multi-task and be flexible. Willing to work in the night shift. Fort Systems Manager - Delivery to analyze systems & interactions w/ other systems; document technical requirements, specifications & system landscape (ie diagrams, flowcharts, etc.); design system changes. Ability to design & develop effective training materials & successfully cross-train the support organization; design & execute account-specific ITIL-based Service Management processes. Ability to perform transactions & configurations to implement/support a relevant HR technology such as but not limited to SAP-HR/Peoplesoft. Ability to debug in relevant programming languages & effectively utilize available IT Tools. Can understand and apply basic project management methodology. Adequate knowledge on IT infrastructure such as networking, telecommunications, connectivity, etc. W/ a customer service mindset while working in a diverse environment & collaborating w/ clients & IT resources from different cultures across the globe. Willing to travel & work in flexible/rotational shifts/weekend responsibilities. City Service Delivery Manager to design & develop effective training materials & successfully cross-train the support organization. Ability to design & execute account-specific ITIL-based Service Management processes & effectively utilize available IT Tools. Has a good understanding of business requirements in Helpdesk & End Users support Model. Has led a team for the End User support/Helpdesk. Can understand & apply basic project management methodology. Adequate knowledge on IT infrastructure such as networking, telecommunications, connectivity, etc. Good English communication skills. Has a customer service mindset while working in a diverse environment & collaborating w/ clients & IT resources from different cultures across the globe. Willing to work in flexible/rotational shifts/weekend responsibilities. City Transition Manager to work out win-win solutions between clients (internal and external) and IT project teams to meet if not exceed client expectations. Has a customer service mindset while working in a diverse environment & collaborating w/ customers & IT resources from different cultures across the globe. Willing to travel & work in flexible/rotational shifts/weekend responsibilities. Ability to analyze systems & interactions w/ other systems; document technical requirements, specifications, & system landscape (ie diagrams, flowcharts, etc); design system changes. Can design & develop effective training materials & successfully cross-train the support organization. Can understand data & voice network infrastructure & develop infrastructure solutions for specific business needs; effectively utilize available IT tools. Good understanding of project management methodology. Has good English communicaitons skills. City Security Manager technical skills/background on IT Infrastructure & its related security components. Ability to navigate & cultivate through updated IT security features & policies on different platforms. Very conversant w/ multiple platforms such as Cisco, Windows,Checkpoint, Firewalls, syslogs mechanism, Vulnerability analysis, Windows Security features etc. Ability to design & execute center/account specific IT Security processes. Good English communication skills. City HRIS Manager lead the HRIS Domain organization in meeting or exceeding account’s Service Level Agreements. Can identify appropriate staff-management level to support the forecasted volume for the year & can oversee efficient deployment of this resource. Can report on operational metrics, key issues, operational highlights & domain initiatives. Has a customer service mindset while working in a diverse environment & collaborating w/ clients & IT resources from different cultures across the globe. Can create project plans & effectively implement project management methodology. Ability to set directions & IT strategies aligned with the clients’ business priorities. Good English communications skills. City Project Manager W/ relevant SAP project management experience. City, Cebu ABAP Consultant 2 full cycle implementation experience. At least 8-10 yrs of relevant work experience. City, Cebu Consultants w/ at least 2 full cycle implementation experience in the following SAP Modules:
• Material Management &/or Warehouse Management
• Sales & Distribution
• Finance & Control
• Plant Maintenance
• Production Planning
• APO
Willing to work on shifting schedules. City, Cebu DBA DBA w/ extensive hands-on experience in SQL DB administration including installation and configuration. City, Cebu DBA DBA w/ extensive hands-on experience in Oracle DB administration including installation and configuration. City, Cebu DBA Mainframe Database Administration for DB2. 3 - 5 yrs experience in Mainframe Database Administration for IMS. Participation in large projects & familiarity w/ software development life cycle methodology. 4 - 5 yrs experience in design development & support of both large OLTP & Data Warehousing. City, Cebu Specialists in the following positions:
• Junior &/or Senior Lotus Notes Developer
• Software Tester
• IT Business Analyst
• Maximo IT Architect
• Cognos IT Specialist
• Tivoli IT Specialist
• Application Developer – Java
Willing to work on shifting schedules. City, Cebu Operations Manager preferred or Bachelor's/College Degree Graduate required. Over 7 yrs experience on client services & management w/ demonstrated knowledge on working w/ line management. Excellent written & oral communication, interpersonal & relationship building skills. Preferably w/ experience in multinational company in a multi-cultural setting. Excellent & strong leadership, consulting & organizational commitment. Proven ability to work successfully in a team environment. Computer literate. City Sigma Black Belt Six Sigma, Process Improvement and Project Management. Has worked in multi-cultural environments. People Manager/Leader. Six Sigma Black Belt Certification. Strong Project/Program Management background. Strong skills in influencing, analysis, mentoring/coaching, communication, facilitation, teaching & team building. Strong process orientation. Must be open to night shift schedule. City Director &/or Human Resource. At least 8 yrs experience in payroll, 5 years management experience. Experience working in a business process operations environment & a shared services organization. Knowledgeable in the HR systems, preferably w/ SAP experience. Knowledge & experience in operational management methods & techniques. Has technical capability to operate payroll &/or time management systems. Must have an understanding of payroll work processes & basic income taxation principles. Proficient in general office applications (MS office applications) & communication tools. City Project Director For Finance experience & knowledge in leading a finance & administration (F&A) department across various F&A disciplines, ideally w/ experience in high volume processing functions w/in an international environment. Understands & applies expert knowledge of F&A programs, policies, & practices to resolve critical employee relations issues or develop new/complex programs. Understands organizational resources, priorities, needs & policies, & the impact that F&A programs have on them. Experience in leading large teams & dealing w/ Executives (client and internally). In-depth knowledge & experience in executing business processes, management & measurement systems. Deep experience in driving teams to work in a service oriented, customer focused environment. Broad proficiency control requirements. Promotes high potential programs. City Manager At least 5 yrs Accounting & Collections experience. Independent professional. Ability to articulate & compare alternative approaches, make business recommendations. High analytical skills. Excellent communication skills. Knowledge of any ERP like SAP will be an advantage. Working knowledge in Microsoft Excel. City President For Operations Risk experience in the risk management space. Hands-on experience in operational,
information & compliance risk management. Pragmatic result-oriented approach. Must be a good communicator at all times - written & spoken. Ability to work under pressure & execute on multiple projects simultaneously. Ability to understand complex legal, regulatory & tax framework. Ability to effectively interface w/ all levels of the organization in India & outside. Ability to work in cross-functional teams. Project planning. Forward thinking. Analytical skills. Negotiation & building consensus skills. Fort & Compliance Manager For Captive Operations in a BPO/Call Center. 7-10 yrs experience in the risk management space (preferred). Ability to work under pressure & execute on multiple projects simultaneously. Ability to understand complex legal, regulatory & tax framework. Ability to effectively interface w/ all levels of the organization in India & outside. Ability to work in cross-functional teams. Ability to negotiate & build consensus. Experience in operational, information & compliance risk management (preferred). Experience in leading the risk management team in a LoB/ corporate function or at a risk consulting firm. Risk discipline qualifications i.e. CISA etc (preferred). u Officer For Captive Operations laws, rules, regulations, practices. Self motivated & proactive; able to work independently w/ minimum supervision. Organized & able to work under pressure & meet tight deadlines. Good regulatory experience w/ strong analytical & problem solving skills. Experience working in the banking industry, preferably in the areas of Risk Management; Legal & Compliance. Good communication & presentation skills - both oral & written. u Relations Manager Management or equivalent. Post Graduate degree in Human Resources or Management. Education in HR/IR/Labor Laws. 3 – 5 yrs of relevant work experience. Strong knowledge of positive employee relations and HR practices including compensation, benefits, employee relations and communications, staffing and policy development. Demonstrated ability to develop & execute Employer of Choice Strategies. Demonstrated project management skills & effective delivery on shifting/simultaneous priorities. Proven track record in developing & executing comprehensive HR strategic plans. Proficient in Microsoft Outlook. bang Operations thorough knowledge of total BPO business voice and non-voice. Experience in managing a site with at least 1,000 employees. Cubao, Davao, Tarlac

for Quality preferred. COPC can be considered. BPO experience both voice and non-voice operations. Experience in handling both transactional and strategic quality management. Open to non BPO experience, i.e. manufacturing. ao Manager - Compensation & Benefits Graduate Diploma/Master's Degree in Business Studies/ Administration/Management, Human Resource Management, Psychology or equivalent. Oracle, Great Plains, SAP or PeopleSoft human resource information systems experience desired. At least 2 yrs of working experience in the related field. Preferably with job evaluation & market pricing experience, incentive plan design, implementation & administration, salary program design & implementation, cost/benefit analysis & consulting w/ all levels of management. In-depth knowledge of compensation philosophies, techniques & practices including salary administration, job evaluation system & compensation survey use. Preferably Supervisor/5 yrs up experienced employees specializing in Human Resources or equialent. Job role in compensation & benefit or equivalent. Willing to work in the graveyard shift. a to

Jobs[at]PIoutsource.com

Customer Service Representatives - Pioneer Account - No Weekend Work!

February 23, 2010

OUTBOUND CSR AND INBOUND SALES REPRESENTATIVES
The Fort, Taguig City
URGENTLY NEEDED – PIONEER TEAM

Requirements:

Has completed at least two (2) years of college
Average to Excellent English verbal communication skills, including active listening
Willing to work during night shifts
Preferably with Outbound Sales / Call Center Experience
Experience in Telemarketing/Sales is an advantage
Possesses good persuasion skills
Willing to work in The Fort

COMPENSATION PACKAGE:

16k to 18K basic salary (can be higher / negotiable depending on qualifications) + night differential + performance bonus
2k allowance

Please e-mail your resume NOW to

Jobs[at]PIoutsource.com
Please include your first and last name, email address, phone number along with your resume.

Today's Outsourcing News Summary

February 06, 2010

RP to match India's $9b outsourcing business Manila Standard Today LAHUG, Cebu—President Gloria Arroyo said here Thursday the Philippines' business process outsourcing industry could match India's $9-billion market this ...

WNS APPOINTS KESHAV MURUGESH CHIEF EXECUTIVE OFFICER CNNMoney.com (press release)Murugesh, 46, most recently served in the same role at Nasdaq listed Syntel Inc, a global provider of custom outsourcing solutions in a broad spectrum of ...

Syntel to Announce Fourth Quarter and Full Year 2009 Results on Thursday ... CNNMoney.com (press release)Syntel (Nasdaq:SYNT) is a leading global provider of integrated information technology and Knowledge Process Outsourcing (KPO) solutions spanning the entire ...

Shareholders Approve Xerox Acquisition of Affiliated Computer Services MarketWatchThe world's largest diversified business process outsourcing firm, ACS is a $6.5 billion company with revenue growth of 6 percent and new business signings ...

Kelly Services Q4 profit beats estimates, shares jump Reuters Kelly is well-positioned to benefit from recruitment process outsourcing by large companies, which could be one of the growth areas for the staffing ...

India's Outsourcing Exports at US$50 Billion PC World India's revenue from exports of IT and BPO (business process outsourcing) services is likely to grow 5.5 percent to US$49.7 billion in the Indian fiscal ...

inVentiv Selling Solutions Launches New Model for Outsourcing Sales CNNMoney.com (press release)... known as "Selling2Scale," to drive the commercial success of its clients' pharmaceutical products through strategic outsourcing solutions. ...

ACS Gets $163M Ohio Child Support Payments Deal ABC NewsAP Information technology and outsourcing company Affiliated Computer Services Inc. said Wednesday it received a contract renewal worth up to $163 million ...

NASA's Outsourcing May Benefit Large Contractors Wall Street Journal WASHINGTON -- Despite the Obama administration's multibillion dollar bet that a scrappy band of entrepreneurs can revitalize the US manned...

Will county outsource more services? The Union of Grass Valley Now, as Nevada County officials look for more ways to provide public services for less money, they are considering outsourcing management of ...

New Philippines Outsourcing, BPO And Call Center Jobs. Help Wanted.

February 06, 2010

Workforce	Associates Degree preferred,	Cubao,
Facilities	College degree. Minimum	Cub
Training	Bachelor’s Degree required.	Cub
Training	Bachelor's Degree in Education,	Cub
Quality	B.S. Business Administration	Ley
Service	Bachelor’s Degree preferred	Cubao,
Senior	Bachelor's degree in related	Cub
Programmer	Bachelors degree in related	Cub
SQA	BS in Computer Science,	Mak
Application	BS in Computer Science,	Mak
Senior	Bachelor’s	Mak
Call	College Degree. Previous	Ala
Operations	Gaming account. Inbound	Tag
Country	Graduate	Ceb
Facilities	Must have 3-4 yrs of relevant	Ala
Operations	5 yrs managerial experience.	Quezon
Sales	Bachelor's Degree or equivalent	The
IT	Bachelor’s degree. Ability	Quezon
IT	Bachelor’s degree. Ability	Quezon
IT	Bachelor’s degree. Ability	Quezon
IT	Bachelor’s degree. Strong	Quezon
IT	Bachelor’s degree. Can	Quezon
SAP	Minimum of 10 yrs IT experience.	Quezon
SAP	Senior role with at least	Quezon
SAP	Experienced SAP Consultant	Quezon
SQL	5+ yrs experience as SQL	Quezon
Oracle	5+ yrs experience as Oracle	Quezon
DB2	8 - 10 yrs experience in	Quezon
IT	At least 2 yrs experience	Quezon
Client	Masters Degree	Quezon
Six	Should have experience in	Quezon
Payroll	Bachelor's degree in Finance	Quezon
Delivery	Bachelor’s degree. Extensive	Quezon
Accounting	Basic Accounting degree.	Quezon
Vice	7-10 yrs	The
Risk	3-5 yrs managerial experience	Ceb
Compliance	Knowledgeable on banking-related	Ceb
Employee	Degree in Human Resources	Ala
VP	Should have
AVP	6 Sigma Black Belt certification	Cub
HR	Bachelor's Degree or Post	Cub

Please e-mail your resume NOW Director

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