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Home Jobs Listing Job: Customer Service Representative (Fraud)

Job: Customer Service Representative (Fraud)

Title Customer Service Representative (Fraud)
Location Manila, Makati, Ortigas, NCR
Job Information
Bachelor Degree
Job Type Full-Time Regular
Job Description
Ability to:
  • Independently perform routine account activity review of risky transactions
  • Following standard procedures and action plans to reduce exposure on suspect items and/or transactions
  • Opening fraud or loss cases as necessary and ensuring that case files are accurate and complete with all appropriate dispositions and detailed notes
  • Depending upon specific function, position may communicate actions on suspect items to branch personnel, customers, Fraud Hotline and Corporate Security as necessary
  • Documenting the review and investigation process followed for each account reviewed and preparing various documents, reports and system entries as necessary for financial entry, certification, reporting and statistical purposes
  • Ensuring that regulatory, legal, bank and audit requirements are met
  • Consistently show good decision making, professionalism, and a willingness to take ownership in reaching an effective decision on any fraud tool.
  • Commitment to providing the highest quality service to each customer every day
  • Demonstrate the ability to identify, analyze, and solve problems by providing viable solutions and executing excellent follow through and communication
  • Demonstrate the ability to efficiently and effectively handle call center volumes
  • Has finished at least 2nd year of college or finished a 2-year diploma course
  • At least 1 year of inbound call center experience is required
  • At least one year of experience in Operations, Retail and/or Deposit Risk Management or comparable function preferred
  • Knowledge of deposit systems and customer information systems
  • Must possess a strong understanding of business transactions, knowledge of account flow, and financial documents
  • Ability to use mainframe and PC applications such as B1B applications, Vector, Lotus Notes, and Microsoft Office applications; MS Word and Excel experience required, other MS applications experience preferred
  • Ability to key data at 30 WPM
  • Must have an intermediate proficiency in answering customer inquiries and providing information
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