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Title Customer Service Representative (Fraud)
Location Manila, Makati, Ortigas, NCR
Job Information
Bachelor Degree
Job Type Full-Time Regular
Job Description
Ability to:
  • Independently perform routine account activity review of risky transactions
  • Following standard procedures and action plans to reduce exposure on suspect items and/or transactions
  • Opening fraud or loss cases as necessary and ensuring that case files are accurate and complete with all appropriate dispositions and detailed notes
  • Depending upon specific function, position may communicate actions on suspect items to branch personnel, customers, Fraud Hotline and Corporate Security as necessary
  • Documenting the review and investigation process followed for each account reviewed and preparing various documents, reports and system entries as necessary for financial entry, certification, reporting and statistical purposes
  • Ensuring that regulatory, legal, bank and audit requirements are met
  • Consistently show good decision making, professionalism, and a willingness to take ownership in reaching an effective decision on any fraud tool.
  • Commitment to providing the highest quality service to each customer every day
  • Demonstrate the ability to identify, analyze, and solve problems by providing viable solutions and executing excellent follow through and communication
  • Demonstrate the ability to efficiently and effectively handle call center volumes
  • Has finished at least 2nd year of college or finished a 2-year diploma course
  • At least 1 year of inbound call center experience is required
  • At least one year of experience in Operations, Retail and/or Deposit Risk Management or comparable function preferred
  • Knowledge of deposit systems and customer information systems
  • Must possess a strong understanding of business transactions, knowledge of account flow, and financial documents
  • Ability to use mainframe and PC applications such as B1B applications, Vector, Lotus Notes, and Microsoft Office applications; MS Word and Excel experience required, other MS applications experience preferred
  • Ability to key data at 30 WPM
  • Must have an intermediate proficiency in answering customer inquiries and providing information
Apply Now




Title .Net Developer
Salary Competitive
Start Date Wednesday, November 12, 2014
Location Batangas City, Philippines
Job Information

.NET Developer
We are looking to hire an experienced developer to assist with the creation of custom software solutions and provide enhancements to the company’s existing systems alongside the business analysts and software designers. This company is working with the latest technologies in the Microsoft stack and is bringing on individuals to keep up with the large influx of projects in their pipeline.

Salary is competitive. This position is scheduled to start Nov. 15. Plan ahead! Change your job. Start 2015 with a bang! You will work in a modern new office in Batangas. We currently staff approx 35 call center and customer support agents as well as other BPO agents.

Roles & Responsibility:

  • Developing, testing and deploying custom applications, solutions, and features
  • Develop .NET web based applications
  • Maintenance of sites and applications
  • Requirements gathering when needed
  • Provides accurate and timely communication of the status of assignment, job responsibilities, and the resolution of problems to the appropriate parties, following established policies and procedures
  • Create estimates for assignments ranging small to medium in size and complexity and tracks progress against major milestones following software development life cycle methodology and documentation standards

Requirements:

  • 2-5+ years of development in .NET technologies
  • ASP.NET & C# development is a must
  • Solid knowledge of Microsoft Visual Studio 2010/2013, C#, IIS
  • MS SQL Server
  • Web Technologies (HTML, JavaScript, CSS, jQuery)

Personal competencies:

  • Strong written and verbal communication skills needed
  • Detail oriented
  • Ability to manage multiple tasks simultaneously and meet established deadlines.
    Ability to work well with others, as well as independently
  • Focused on delivery

Desirable Competencies:

  • MVC
  • Experience with Business Intelligence tools to include DTS, SSIS, SSRS and SSAS
  • Warehouse environments including BI stack

Mindlin Consulting Group
Mindlin Consulting Group employees and contractors are the company’s life force. Empowered and passionate to succeed, we embrace the unknown, fearlessly taking on challenges, confident in our ability to deliver results. We are eager and ambitious. We tenaciously persevere, surmounting obstacles with grit and determination. Above all, we find joy in our work, and in serving the company and our customers.

Pride
Exceptional code, exceptional products…We revel in presenting premium quality in all we offer. No matter how big the project, or how small the request, we strive for excellence in our response, for we relish perfection. We cherish our company, and represent it with honor.

Determination
Ambitious and aggressive, driven and determined, enthusiastic and energetic, we cultivate the opportunity to compete. We thrive on challenges, viewing them as an invitation to success. A true team, we work together to routinely please our customers, surpass our record achievements, and drive our organization to greater success.

Commitment
We invest in people not fancy things. We will only work with people the fit our culture and understand that skills can be learned. We prize dedication, and are moved to help each other as well as our customers. We accept nothing less than loyalty in our ranks. We are true to each other and to our cause.

Passion
We wholeheartedly believe in our company; its goals and objectives are our mission, and we enthusiastically embrace them and relentlessly pursue them. More importantly, we truly believe in each other, care, protect and support each other.

Integrity
Professional. Reliable. Trustworthy. Honest. Our corporate integrity is a critical asset and we are committed to upholding it worldwide. We set high standards, and we abide by them as we practice business fairly and behave ethically. We share our expectations with each other and strive to maintain a workplace built on mutual values, trust and goodwill.

Apply at online or email jobs@pioutsource.com

Apply Now


Title Security Director
Salary P160,000
Location Taguig
Job Information
SECURITY DIRECTOR Taguig City Basic degree, preferably in topics relevant to Security Management. Industry Certifications such as CPP, PSP (ASIS International  and CFE (Assn. Certified Fraud Examiner. Should have minimum 5-10 years of relevant security industry or corporate experience; Demonstrated experience in Security Management in the Philippine Environment. Should have completed at least 2-3 years continuous employment in a Security Management position. P160,000.00
Apply Now


Title Senior IT Operations Analyst (Wintel)
Salary P40,000
Location Taguig
Job Information
Senior IT Operations Analyst (Wintel) Taguig City For a BPO Company. Must have 3+ years with Wintel Server 2000/2003/2008. Experience with VMWare a must. Experience working in an environment that serviced/monitored 500+ servers. 2+ years backup software experience P40,000.00
Apply Now


Title Senior IT Project Manager
Salary P180,000
Location Taguig
Job Information

Production Support/Maintenance Project Manager with 13-15 years of relevant IT experience, SLA management, Delivery Management.

Apply Now


Title SENIOR TRAINING MANAGER
Salary P160,000
Location Makati City
Job Information
SENIOR TRAINING MANAGER MAKATI PRODUCT SPECIFIC & OD P160,000.00
Apply Now


Title Senior Manager – Internal Audit
Salary P200,000
Location Pasay City
Job Information

Must have experience in SOX compliance, Internal Audit from a BPO/ Call Center.  5 – 10 years experience.  Willing to work on mid-shift

Apply Now


Title Reporting Manager
Salary P180,000
Location Mandaluyong
Job Information

Responsible for leading the reporting team, developing and delivering reporting development of reporting and analytical skills within the team and on going operations.  Experience in using SQL reporting, Crystal reporting etc.  Preferred

Apply Now


Title Regional Recruitment Manager
Salary P300,000.00
Location Provincial
Job Information
Regional Recruitment Manager Provincial Strong recruitment background managing mulitply sites across all aspects of the recruitment process P300,000.00
Apply Now


Title Process Excellence Manager
Location Pasig City
Job Information
Degree Required Bachelor Degree
Job Type Full-Time Regular
Min Experience 5 Years
Job Description

PROCESS EXCELLENCE MANAGER

The Process Excellence Manager will be tasked to manage BPI team to provide professional support on system and process, facilitating an environment where the Global Service Center <x{(}>(GSC) Customer Service Process department can fulfill the vision of ‘easy for our customers, efficient for us’. He/She must also enable excellent documentation delivery with competitive cost. He/She will be fully accountable for achievement of a sustainable organization in GSC Customer Service Process Improvement Department, including staffing, succession planning for further development and contingency arrangements.

Responsibilities:

  • Responsible for Supervise the teams provide daily support on the system and process, ensure all the documentation systems operate normally, enable the production team can operate with stable system and standard governing process.
  • Responsible for Standard Operation Procedure governing and Implementation.
  • Supervise the team coordinate with production team in GSC Site to test the new procedures <x{(}>(including SOP,IOP,CSOP), analysis the result, address CENGSC and CENCUS with related information, provide positive suggestion constructively in order to simply the procedures make it easy for both our customers and ourselves.
  • Supervise the implementation of new procedures, process according to the standard process governed.
  • Ensure production’s full compliance with established business practices.
  • System/process implementation:
  • Responsible for ensure success implementation of system, ensure the production team is properly trained and guided.
  • Training and Education:
  • Responsible for supervise the functional training and education, user competencies development according to our business needs.
  • Responsible for continuous improvement
  • Be the project manager – with especial focus on internal efficiencies and increased customer satisfaction.
  • Initiate project base on production requirements to help production team continuously making improvement.
  • Focus in maintaining simple and standardized processes easily transferable in contingency situation.
  • Drive the continuous improvement mindset across the GSC Customer Service Process Department.
  • Responsible for maintaining productive relationship with Local office/Areas and CEN, co-operate with GSC CSR manager to ensure develop a friendly communication environment between Local office and GSC.
  • Responsible for continuously test and prepare for business contingency plans to ensure smooth functioning of GSC Customer Service Process team in case of exigency.

 

 

Team Management / People Management :

  • Responsible for Coaching the team and provide supports when ever needed by the teams.
  • Responsible for motivation of the team, seeking opportunity for continuous development, being open for innovations.
  • Participate in annual appraisal preparations, provide supports, ensure a fair result on performance appraisal evaluation in the team.

 

Planning and Administration:

  • Responsible for preparation of team’s yearly budget, control well of all costs spent in the team.
  • Ensure company policies are executed accordingly <x{(}>(refer to Employment Contract and Handbook), responsible for communication of company policies through the team members.
  • Encourage staff /team leaders to have a yearly leave planning

In charge of over-time approval

Organization development:

  • Constantly review internal set-up, streamline organization in order to accomplish development strategies.
  • Participant in management weekly meeting, assist GSC Customer Service Process Manager in decision making by providing constructive opinions according to the analytic report data.

Job Requirements:

Education and Experience

  • University graduated or bearing similar professional qualification in the same or related field or bearing a lower academic achievement but with vast working experience
  • Manufacturing experience or BPO experience is a must
  • Project Management skills preferred

Technical Skills:

  • Excellent command of spoken and written English.
  • Good communication skill and interpersonal skill, be able to build good working relationship <x{(}>(internal and external).
  • Demonstrated leadership skills, be able to lead, motivate and engage the team members.
  • People management skills: accountability for team’s results, responsible for selecting, training, coaching, developing potential staff to increase their capabilities.
  • Organizational and Time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high level goals.
  • Capacity to handle change, stay open to different ideas, support positive changes.
  • Initiative: Identifying what needs to be done and doing it before being asked or before the situation warrants it.
  • Excellent analytical and problem solving skills can see hidden problems and looks beyond the obvious for answers.
  • Drive for Results – Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
  • Strong customer service focus
  • Good working knowledge of MS Office products including Word, Excel and PowerPoint.
Apply Now


Title PHP Programmer
Location Manila, Makati, Ortigas, NCR
Job Information

Candidate description

  • 5+ years of development experience
  • Advanced PHP experience, specifically with PHP 5
  • Strong database skills, proven experience with mySQL 5 and other RDBMS
  • Excellent problem solving skills and to love technical challenges
  • Ideal candidate should have experience creating highly trafficked websites
  • Experience mentoring other developers

Additional skills are appreciated

  • Consulting experience a big plus
  • Must be self-motivated, and able to multi-task
  • Must be able to take initiative to be productive and efficient

Job description

  • Write clean, well-engineered code that comply with accepted standards, and test web applications
  • Understand the goals and strategy behind each project from conception through completion.
  • Communicate effectively with project managers, technical leads, internet strategists, and other internal team members.
  • Identify opportunities for process improvement and make constructive suggestions for change.
Apply Now


Title Process Excellence Manager
Salary P100,000.00
Location Pasig City
Job Information
PROCESS EXCELLENCE MANAGER PASIG CITY Must be a Six Sigma Black Belt Certified. Must have manufacturing or BPO experience and strong in project management a must. P100,000.00
Apply Now


Title Project Lead
Salary P70,000
Location Taguig
Job Information
Project Lead Taguig City For a BPO company. Must have 3+ years of experience in EDI/X12. At least 2 years experience in production support, experience or background on basic JAVA/J2EE and WEBSERVICES P70,000.00
Apply Now


Title Senior Training Manager
Salary P120,000
Location Provincial
Job Information
Sr. Manager Training Provincial 10 years exp out of which 6 years in a leadership management of development and delivery of training programs. Must be willing to relocate to the province. P120,000.00
Apply Now


Title RECRUITMENT SENIOR MANAGER
Salary P195,000
Location Makati City
Job Information
RECRUITMENT SENIOR MANAGER MAKATI EXPERIENCE IN VOLUME HIRING IS REQUIRED P196,000.00
Apply Now


Title Oracle Project LEad
Salary P125,000
Location Taguig
Job Information

At least 6-9 years experience in enterprise application development with strong SQL Knowledge on Oracle platform. Experience managing a team.

Apply Now


Title SHARED SERVICES DIRECTOR
Salary P510,000
Location Makati City
Job Information
SHARED SERVICES DIRECTOR MAKATI HANDLES SHARED SERVICES SET-UP P510,000.00
Apply Now


Title Telecom Lead Specialist
Salary P130,000
Location Pasig
Job Information

Senior Telecoms Specialist with more than 8 years direct experience with telecom in mid to large  BPO; includes minimum 4 years of work directly with Avaya switches.

Apply Now


Title Systems Network Engineer
Salary P80,000
Location Taguig
Job Information
Systems Network Engineer Taguig City For an IT Company. A minimum of 5 years experience as a System Engineer (Windows) in either an IT service company or corporate environment
A minimum of 3 years experience using Vmware
P80,000.00
Apply Now


Title Transition Sr. Manager
Salary P150,000
Location Taguig
Job Information

Experience in Project management specific to Transitions.
Hands on experience in specific project mgt activities like preparation of project plans, Training, Technology set up, Risk and Issue Management

Domain knowledge in BPO – Contact Center or Healthcare.

Stake holder management

Preferably PMP certified

5 years of Transition management experience (so the Project management experience should be more than 3 years). At least 2 years program management experience / handling programs involving multiple projects. PMP certified a plus. Experience in large and complex projects.

Apply Now


Title VP OF OPERATIONS
Salary P500,000
Location Libis
Job Information
VP OF OPERATIONS LIBIS HAS HEALTHCARE ACCOUNT EXPOSURE P500,000.00
Apply Now


Title Web Developer
Location Manila, Makati, Ortigas, NCR
Job Information

We’re looking for a dedicated and energetic web designer to join our team.

You’ll work closely with other creative professionals to create appealing, user-friendly websites.

Requirements:
  • 1 – 4+ years experience
  • Keen understanding of design principles (web and otherwise)
  • Strong understanding of HTML and CSS, ability to hand-code
  • Familiarity with/working knowledge of Javascript/JS Libraries (e.g., Jquery)
  • Demonstrated proficiency in: Dreamweaver, Photoshop and Illustrator
  • Creative and critical thinking skills
  • Strong attention to detail
  • Outstanding communication skills (written and verbal)
  • Able to manage and prioritize multiple tasks and deadlines
  • Take ownership of projects and accept responsibility for actions
  • Able to work independently and with a team
  • Not willing to settle for “good enough”
  • Willingness to learn new skills and take on new challenges and responsibilities
  • Must provide links to live samples of work OR link to portfolio
Desired:
  • Familiarity with/working knowledge of PHP
  • Experience with WordPress (custom theme design and development)
  • Knowledge of Flash, ActionScript
  • Familiarity with search engine optimization principles and practices
  • Knowledge of and experience with social media
Apply Now


Title VP OF OPERATIONS
Salary P500,000
Location Country wide
Job Information
VICE PRESIDENT – OPERATIONS Multiple Sites For a large BPO with over 10 sites P500,000.00
    Experience must have a span of control of at least 3,000 FTE’s, in multiple verticals across multiple sites  
    Solid BPO background  
    Strong P&L management experience  
Apply Now


Title Systems Analyst
Salary P100,000
Location Pasay City
Job Information

Solid technical background with fluency in .NET and SOAP development and basic database administration is required.  Microsoft SharePoint development and administration experience is a plus.

Apply Now


Title Sr. Linux Admin
Salary P90,000
Location Pasig – Taquig
Job Information

Linux/Unix/Solaris environment

Apply Now


Title Site Director – Operations
Salary P250,000
Location Davao
Job Information

Strong BPO experience; Extensive site management experience in the Visayan region

Apply Now


Title Oracle Exadata Adminstrator
Salary P60,000
Location Taguig City
Job Information

Exadata/Oracle DBA, Exadata 11g Architecture, ASM/RAC Concept, Back-up & Recovery

Apply Now


Title Site Finance and Office Management Lead
Salary P300,000.00
Location Pasig City
Job Information
SITE FINANCE AND OFFICE MANAGEMENT LEAD PASIG CITY 8 – 10 years experience in managing both financial, site infrastructure and physical resources. Must have experience in local finance, legal matters, working capital management and finance business support. Must have experience in handling administration, IT/ Workspace Management, Capacity and Contigency Management functions. P300,000.00
Apply Now


Title Six Sigma Black Belt Director
Salary P250,000
Location Cebu
Job Information
SIX SIGMA BLACK BELT DIRECTOR Cebu For a captive bpo P250,000.00
Apply Now


Title Sr. Database Administrator
Salary P80,000
Location Taguig
Job Information

For an IT Company – At least three years experience in SQL Server database administration
Experience with MS SQL (including DTS, SSRS) and MySQL

Apply Now


Title Service Delivery Lead
Salary P180,000
Location Mandaluyong – Cebu
Job Information

Minimum of 8 years work experience and 5 years manager experience in a BPO/ Shared Services environment.  Must have managed medium to large teams.  Strong Project management and Stakeholder Management skills.

Apply Now


Title Operations Manager
Salary P95,000
Location Libis
Job Information
OPERATIONS MANAGER LIBIS HAS HEALTHCARE ACCOUNT EXPOSURE P95,000.00
Apply Now


Title Customer Service Representative
Job Information
Degree Required Associate’s Degree
Job Type Full-Time Regular
Job Description

Requirements:

  • Candidate must possess at least an a Associate / Bachelor’s/College Degree; 2 years in College without back subjects
  • Experience in call center/BPO is NOT REQUIRED.
  • 50 Full-Time position<x{(}>(s) available.
  • Must have good English communication skills
  • Must be willing to work in shifting schedules
  • Must be willing to work in UP TechnoHub

Benefits:

  • HMO on Day 1
  • 2 free dependents on HMO after regularization
  • Insurance after regularization
  • 15% Night differential
  • 12 Sick leaves <x{(}>(convertible to cash); 12 Vacation leaves
Apply Now


Title Country Finance – CFO
Salary P250,000
Location Queazon City and Taguig
Job Information

Certified Public Accountant (CPA) required. At least 7 years previous finance/related management experience required. “Big 4” Accounting firm experience preferred. excellent knowledge, understanding, and compliance with all applicable laws and regulations relating to job duties. Experience operating in a matrix organization model. Strong BPO background. Experience with engaging a Shared Services Center for transactional tasks is preferred. Knowledge of accounting principles, practices, and applications.

Apply Now


Title Desktop Engineer
Salary P35,000
Location Pasay City
Job Information
Desktop Engineer Pasay City For a BPO company. Must have 2+ years experience in managing desktop & software issues in a 150+ users setup P35,000.00
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Title Desktop Support Engineer
Job Information
Bachelor Degree
Job Type Full-Time Regular
Minimum Experience 3 Years
Job Description

Responsibilities:

  • Will provide software and hardware support for all users.
  • Responsible for completing system and device moves and adds for various Business Units as requested.
  • Will assist other areas of Technology Operation Support Services as needed.
  • Respond to Help Desk Requests for PC service including troubleshooting hardware/software related problems, moves, or repairs in accordance with predefined SLA s
  • Setup new systems including agent images, creating user ID s deploying software.

Requirements:

  • Graduation with any diploma/degree/Microsoft certifications
  • Requires excellent communication skills
  • Ability to react to issues as they arise quickly and logically
  • Must be able to troubleshoot hardware and software related PC problems.
  • Ability to install and configure hardware/software in various PC s
  • Requires working knowledge of electronics, PC s, laptops, printers, and networking in a Windows and Novell environment
  • Requires support knowledge of Microsoft Office, Outlook, Internet Explorer, Windows
  • 2+ years experience in managing desktop & software issues in a 150+ users setup would be an advantage.
Apply Now


Title Director of Operations
Salary P300,000.00
Location Davao, Cebu, Bacolod
Job Information
DIRECTOR for OPERATIONS Davao, Cebu, Bacolod For a large BPO, with over 10 sites P300,000.00
    10 years solid experience in the BPO industry, in a directorship or similar capacity  
    Experience in managing telco, financial, consumer, travel verticals; with 1,000 FTE’s  
    Experience in managing multiple accounts across multiple sites  
Apply Now


Title Director of Operations
Salary P230,000
Location Libis
Job Information
OPERATIONS DIRECTOR LIBIS HAS HEALTHCARE ACCOUNT EXPOSURE P230,000.00
Apply Now


Title Corporate Communications Manager
Salary P150,000
Location Taguig
Job Information

The marketing and communications manager is a seasoned resource, responsible for external communication, interaction with creative agencies and collaboration with industry bodies. He/ she would be reporting to the Head – Marketing and pre sales, and lead overall corporate marketing, branding, channel management and campaign execution in Philippines. He / she would be responsible for execution of
• Brand awareness generation campaigns to support ongoing connections with customers, partners and analysts
• Thought leadership programs to help build corporate reputation and interest
• Preference-building initiatives like marketing collateral preparation, customer experience management to support sales conversations
• Ensure proper success measurement and provide timely analysis and reports to leadership
• Accelerate business development results by collaborating with appropriate vendors for campaigns, lead generation, lead management.
• With 7 to 9 years relevant experience .

Apply Now


Title Collections Agent
Location Manila, Makati, NCR
Job Information
Location Taguig
Degree Required Bachelor Degree
Job Type Full-Time Regular
Min Experience 6 Years
Job Description

Responsibilities:

1. Knowledge of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers.

2. Understands State and Federal regulations governing collection practices.

3. Knowledgeable of how to interpret and document information from various sources within the company’s computer systems. Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers’ financial situations and negotiates terms of repayment to bring account current.

4. May be responsible for skip tracing and/or collateral analysis. Refers more complex issues to higher level.

Requirements:

– Candidate must possess at least an Associate / Bachelor’s/College Degree in any field.

– Preferably with at least 6 months to one year working experience in a BPO industry

– Applicants with banking experience is an advantage.

– With at least 6 months to one year of collections or sales experience

– Customer Service oriented

– Excellent communication skills

– Willing to work in a graveyard/shifting schedule

Apply Now


Title Accounts Payable Senior Manager
Salary P180,000
Location Mandaluyong
Job Information

Responsible for Accounts Payable Management and performance of all employees under the group.  Minimum of 10 years experience in Accounting/ Finance.  Strong Accounts Payable experience in a BPO/ Shared Services environment.  At least years experience in managing medium to large teams.

Apply Now


Title Accounting Manager
Location Manila, Makati, NCR
Job Information
Location Manila NCR
Status Open
Degree Required Bachelor Degree
Job Type Full-Time Regular
Min Experience 7 Years
Job Description

Accounting Manager

  • Preferably with US visa
  • 6 years working experience in related field
  • 2 years strong managerial experience
  • Working knowledge in US GAAP, investments, securities and financial statements
  • Knowledge in different types of securities and how it is reflected in trust statements <x{(}>(pricing and trading)
  • How securities transactions appear on statements <x{(}>(market value, tax cost, cost basis)
  • How securities is translated in trust account <x{(}>(mutual bonds, funds, private placements)
  • Experience in offshore environment
  • Familiarity with US GASB, US FASB and US ERISA
  • Advanced PC experience

Bachelor’s degree in Accounting/ Finance/ Business related

Apply Now


Title Applications Developer (JAVA)
Salary P45000
Location Taguig
Job Information

For a BPO Outsourcing company

Must have 2-3 years experience in JAVA, Servlets, and Tomcat.

Knowledgeable with Testing process and methodologies, experience in Subversion, SOAP, Web Services, preferred

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Title Applications Developer (JAVA)
Salary P45,000
Location Taguig
Job Information
Applications Developer (JAVA) Taguig City For a BPO company. Must have 2-3 years experience in JAVA, Servlets, and Tomcat. Knowledgeable with Testing process and methodologies, experience in Subversion, SOAP, Web Services, preferred P45,000.00
Apply Now


Title Client Services Director
Salary P250,000
Location Pasay City
Job Information
CLIENT SERVICES DIRECTOR Pasay or Ortigas For a large BPO, with over 10 sites P250,000.00
    Over 5 years sr managerial experience in BPO sector  
    Strong background in client interfacing  
    Well versed in handling SLA’s, contracts management  
Apply Now


Title Chief Information Technology Officer
Salary P500,000
Location Quezon City
Job Information
CHIEF INFORMATION TECHNOLOGY OFFICER Quezon City For a large BPO with 8 sites and 14,000 FTEs P500,000.00
Apply Now


Title Director of Recruitment
Salary P200,000.00
Location Ortigas City
Job Information
RECRUITMENT DIRECTOR Ortigas City Must have experience in both volume and support functions hiring. 10 years of industry experience is a must with good branding and marketing skills. P200,000.00
Apply Now


Title Executive Director – Legal and Compliance
Location Taguig
Job Information
Degree Required Licentiate’s Degree
Job Type Full-Time Regular
Min Experience 15 Years
Job Description EXECUTIVE DIRECTOR – LEGAL AND COMPLIANCE – PHILIPPINE GLOBAL SHARED CENTER

  • Senior Lawyer/Head of Legal & Compliance for the PGSC providing local legal & compliance support to the senior managers for all the day-to-day operations including specific advice on Labor/Employment Law issues, Philippine Export Zone Authority <x{(}>(“PEZA”) Regulations, visa, work permits for expatriates, property/contract laws, pre-clearance, anti-money laundering, internal policies and all licensing matters..
  • Provide legal support to various units in the Philippines entering into technology and non-technology related contracts <x{(}>(e.g. outsourcing, offshore application development, hardware purchases and maintenance, software licensing, human resources, general procurement etc.).
  • To draft and review inter-entity Service Level Agreements between the Receptor <x{(}>(the entity receiving the Services e.g. the PGSC) and the Donor <x{(}>(the entity offshoring the Services) in the form of Master Service Agreements/Service Level Agreements, etc. as the Services provided by the PGSC are the subject of inter-company contracts.
  • To manage all litigation for the company.
  • Draft & maintain local precedent library in accordance with Company corporate policy and applicable law.
  • Keep abreast of changes to applicable local laws and Company corporate policy.
  • To coordinate with colleagues in various  company locations, in particular the US and UK for relevant visas and work permits for local i.e. PGSC employees on assignment/training in those countries.
  • Mitigate and reduce exposure by ensuring legal processes, work practices and policies/procedures are appropriate in the current operating environment.
  • Manage/supervise the local legal & compliance team at the PGSC.
  • Provide direction to the Senior Management Team in the Philippines on all legal & compliance matters and being involved in mitigating any exposure in implementing the growth strategy of company in the Philippines.
  • To provide local legal advice with respect to specifics in employment, contract, tax and other laws related to offshoring.
  • As this is a senior management position, involvement and input into strategic plans for the PGSC and day-to-day advice to senior managers will be required.

 

Reporting Line:

 

This position reports directly to the Global Head of Legal & Compliance for Offshoring.

Requirements:

  • 15 years + legal experience including experience from a financial institution’s captive offshoring centers/international business process outsourcing outfits in the Philippines  and top-tier law firms <x{(}>(optimally, a combination of experience as in-house counsel in the offshoring industry and as a lawyer in a top-tier firm).
  • Experience in laws/issues facing the offshoring/outsourcing industry including Labor Laws, PEZA Regulations and other relevant local laws/regulations.
  • Possess a network of strong relationships with relevant regulators as well as others in the industry.
  • Excellent drafting skills.
  • Able to communicate well and work in a cross-functional team to achieve common goals.
  • Able to identify and escalate issues timely and appropriately.
  • Strong analytical and communication skills.
  • Independent and self-motivated.
  • Ability to work under pressure, prioritize and respond to business needs and goals.
  • Able to demonstrate and provide commitment for a long term career in the company.
Apply Now


Title It Director
Salary P300,000.00
Location Libis
Job Information
DIRECTOR FOR IT LIBIS EXPOSURE TO BPO P300,000.00
Apply Now


Title IT Administrator (NOC)
Salary P60,000
Location Mandaluyong City
Job Information
IT Administrator (NOC) Mandaluyong City For a BPO company. Must have at least 2 years experience in NOC Engineering as well as Windows Server 2003/2008 administration. P60,000.00
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Title LEGAL AND COMPLIANCE HEAD
Salary P400,000.00
Location Taguig and Ortigas
Job Information

For a Global Bank. Must have 15 years legal experience from a BPO handling legal and compliance or Top Tier Law Firm who handled a BPO/ Call Center client. Must have PEZA background.

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Title Master Black Belt
Salary P200,000
Location Ortigas
Job Information
Master Black Belt Ortigas City   P200,000.00
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Title Operations Manager
Location The Fort
Job Information
Job Description
Job Title: Ops Manager
Team Size : 12 FTEs
Reporting To : Delivery Manager
Job Description

Job Purpose and Background/context:

Managing a team of skilled resource providing infrastructure link monitoring support and 1st level merchant application support for a Global bank.

Key Responsibilities:

Accountable for managing day to day deliverables for the project

Complete know how of process post training and 5 months of hands on experience

Manage the performance of services to clients as per agreed contract and ensure that SLAs are achieved.

As the process involves merchant banking network monitoring, which is LIVE activity and impacting end customers, effective Quality monitoring and reporting is of utmost priority.

Being a banking client, ensuring organizational compliance systems, methodologies and procedures are followed

Build and maintain client relationships ensuring higher client satisfaction

Produce management and account performance reports as per agreed timeline

Attending periodic client meetings, understanding requirements and implementing improvements.

Managing team effectively to ensure high team morale resulting into employee satisfaction

Groom resources and build succession / retention plans

Person Specification

Knowledge/Experience:

– Should have 3-4 years experience in working with Network devices like switches, routers etc.

– Should have exposure in tech support ideally in BFS world for at least 3-4 years catering to NA markets

– Should have good understanding of Credit / Debit cards banking platform

– Should have team management / retention experience

– Should have Client Management experience

Competencies / Skills:

– Excellent customer service, communication and presentation skills.

– CCNA Certified & ITIL V3 Foundation Certified

– Training, Coaching and counseling skills with Active Listening skills

– Good Team Management Skills

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Title MS SQL Database Administrator
Salary P65,000
Location Mandaluyong
Job Information

MS SQL Database Administration, installation, configuration, upgrade, administration, monitoring and maintenance of databases in an organization

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Title Information Risk Analyst
Salary P150,000
Location Taguig
Job Information

For a global bank. Need IT Audit or Risk Management experience in Mortgage Banking applications. Strong working knowledge on IT controls. Security Certifications preferred i.e. CISSP, CISA.

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Title Industrialization Lead
Salary P180,000
Location Mandaluyong
Job Information

Subject matter expert for Network (Telecom):  Exposure and knowledge of wireline, wireless/ mobility, voice and data/ broadband business awareness of Network technology.  Must have done solutioning and consulting.  Must have 15-18 years of total experience and 7-9 years of relevant BPO & Telco experience.

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Title Financial Customer Service Associate
Location Pasay City
Job Information
Degree Required Bachelor Degree
Job Type Full-Time Regular
Min Experience 2 Years
Job Description Requirements:

– Colleger Graduates (4-year course/degree)- Minimum of 2 years (collective) experience in BPO/financial support- Good analytical skills

– Excellent communication skills

– Battery test administered to candidates includes a billing exam (manual computation)

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Title Finance Manager
Salary P150,000
Location Taguig City
Job Information

Must have 5- 10 years experience in Finance.  Experience is US GAAP/ SOX.

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Title Global Procurement Manager
Location Manila, Makati, NCR
Job Information
Job Type Full-Time Regular
Job Description

MISSION

To support Global Procurement and ensure quality, cost-efficient and timely procurement while minimizing contractual and other business risks for the Company.  He/She partners with the business to understand sourcing needs and to establish and drive cost savings targets; sources, approves, manages and evaluates vendors/suppliers, and builds good, ethically sound working relationship with them; negotiates contracts/agreements and maintains them in the Contracts Management System; and manages Key Performance Indicators <x{(}>(KPI) and metrics.   The Global Procurement Manager also participates in the development and implementation of procurement policies and monitors compliance therewith.  He/She also ensures compliance with contractual obligations/commitments, laws and regulations.

SCORECARD

a)      Enforces Global and ESI Purchasing Policies and Guidelines to achieve Corporate Purchasing & BU goals/objectives. 

b)      Negotiates low risk-high return deals with suppliers, in accordance with ADP Legal and Purchasing Policies.

c)       Ensures policies rolled out by Global and ESI Purchasing are implemented complied with.

d)      Implements the necessary systems, processes and procedures in order to manage all purchasing activities.

e)      Manages relationship with suppliers and negotiates best terms and conditions thru Bid processes.

f)       Coordinates with Legal Team/Consultant to ensure that contractual obligations minimize risks to the Company.

g)      Drives supplier accreditation, selection and approval process.

h)      Manages contracts with vendors and maintains these contracts in the Contracts Management System <x{(}>(Corporate tool), according to Global and ESI policy.

i)        Manages the Global Procurement Team and ensures that everyone in the Team executes the assigned tasks efficiently and effectively in a timely manner.

j)        Create metrics, scorecards  and key performance indicators in accordance with the SLAs with Global Procurement.  

k)      Executes performance reviews, deals with personnel issues, identifies training, etc. as needed.

l)        Defines local purchasing policies and tools if not specified by Global or ESI Purchasing.

m)    Ensures local vendor contracts are in sync with Global and ESI vendor contracts when applicable.

 

COMPETENCY

a)      Graduate of any four <x{(}>(4) year course

b)      Minimum of five <x{(}>(5) years experience in a related capacity/same environment

c)       Ability to generate and implement strategic initiatives with a view to reduce spend and number of vendors while minimizing the risks for ADP

d)      Strong skills in supplier negotiations and vendor contract management

e)      Strong skills in people management

f)       Ability to disseminate new Purchasing policies, procedures and tools throughout the Business Unit

g)      Proficient in database management, excel and power point

h)      Trustworthy and with strong communication and interpersonal skills

 

REPORTING

Reports directly to the Financial Controller.

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Title HR Business Partner Manager
Salary P100,000
Location Taguig. Meycauyan, Bulacan
Job Information

Must have at least 5 years experience in HR handling BPO and other industries.

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Title HR Director
Salary P200,000
Location Taguig
Job Information

Must have 12 years experience in HR handling BPO and other industries.  Experience in a start up HR role is preferred.

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Title Operations Manager
Salary P150,000.00
Location The Fort
Job Information
Operations Manager The Fort Has a strong background in collections managing a team of 200 plus FTE’s P150,000.00
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