247 Contact Center Outsourcing
Simply, a contact center does not utilize phones for its primary means of communication like its sister the call center. Contact Centers work primarily over the internet through the use of proprietary and open technology such as chat, IM and eMail.
24/7 Website Monitoring, 24/7 Email Customer Support, 24-7 Live Online Help, 24/7 Live Chat, Website Updates, 24/7 Remote Computer Monitoring and 24/7 Remote “Log-Me-In” Help Desk Support are just some of the contact center tasks that can be handled in your Philippines Contact Center.
Real-Time Website Monitoring is a relatively new way to take advantage of outsourced labor to jump ahead of your competition.
Greet every visitor to your website just like a WalMart Greeter!
Imagine your website as the “front door” or “front desk” to your business. Just like in real life when you greet a real person in your physical establishment, you can actually GREET every visitor to your website.
Your website is open 24 hours a day, 7 days a week and 365 days a year. Every surfer to your website is a potential customer. Do you have someone to man the store?
Wouldn’t you want to contact the surfers on your website in real time? This technology is so new that you rarely see it! Now you can reach out and let your potential customers know that you are right there with them and ready to help give them the support they need. You will make and close more sales.
Are you a company who relies on leads from your website to generate business? PI Outsource believes that real time website monitoring is the single most important and effective way to generate new business. It will literally blow your customers away!
Other highlighted features of website monitoring include the ability to create your own questions, auto inviting visitors, referer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, Customizable graphics, and multiple operators.
It’s great to watch how people surf live on your site. It’s great to watch people make a purchase.
It’s even better to reach out and talk to each surfer and encourage them to make a purchase.
PI Outsource will install this software on your website and place agents to cover your off hour “busy hours”, so you can get some rest. We can report to you in detail and we have great rates.Take charge of your website today and contact us to learn more.
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