Call Center Outsourcing: Reliable Connectivity
PI Outsource offers the best in connectivity and facilities management. Don’t be fooled by locals with a Skype phone number telling you they have full redundant high speed dialing capabilities and 100% power backup. Our core competence lies in providing connectivity services and software solutions to meet your Philippines outsourcing needs as well has providing the HR management experience needed to run your call center profitably. Our telecom network and infrastructure, which uses several major high-capacity fiber optic cable systems between the United States and the Philippines, is engineered to have reliable and redundant connectivity between our US and Philippine offices. The facilities in Los Angeles and California provide the capability to have multiple routes for long distance calls, and to manage toll-free and local access number call routing to the Manila site. Our call center is among the most reliable and fully-redundant call centers in the Philippines today.
PI Outsource contact centers have state-of-the-art facilities that enable us to support our clients’ operations via several options: voice, e-mail, instant message, chat, web-based application support, and video. PI Outsource combines a reliable system of Customer Relations Management, Workforce Management, and Quality Assurance utilities which allows us to design and plan effectively the kind of support and service to be provided to our customers according to their specific individual needs. PI Outsource offers real time monitoring and a host of other tools and facilities which our customers can utilize in order to measure the performance of call center agents and better manage the quality of clients’ business operations.
We can migrate your current telephony solutions or deploy solutions to suit your needs. Set-up in as little as 24-Hours.
Call Center Software: Full-Featured and Robust
PI Outsource has partnered with the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management. The award-winning VOIP Virtual Call Center Suite is used by call centers and contact center operations of businesses of all sizes, and companies that provide outsourced telemarketing, customer service, and call center services. Customers on five continents profit from reliable, robust functionality that is fast, easy, and affordable to deploy for any call center.
Our Virtual Call Center Software Features :
- Predictive Dialer
- Call Recording
- ACD Call Routing
- CRM Ready-to-Run
- IVR Phone Menu
If your employees are still manually dialing their telephones to contact customers, you’re not driving maximum revenues per agent. Predictive Dialers have been used in world-class businesses for years to increase sales, live contacts, or collections? anywhere from 150% to 300%.
Whether your call center needs to Record customer calls, conduct Conferencing and Third Party Verifications (TPV), or Monitor and Report on agent activity, Our hosted On-Demand solutions offer a reliable and secure way to add these capabilities to any business, on any budget.
ACD Call Routing
While traditional ACD switches and CTI integration were extremely costly and time-consuming to install, the benefits to call centers were real ? cost savings by smartly delivering calls to the best agents, monitoring their activity, conferencing, and screenpops to automatically identify inbound callers allowed call centers to deliver optimal customer service.
Our CRM solution is the first hosted On-Demand call center software that comes pre-Integrated (i.e. No Integration Necessary) to the leading On-Demand CRM vendors. Our partnerships allow our customers to get a World-Class, ready-to-run CRM + Call Center Telephony system that’s as easy to set up and use as it is affordable. Integration into Salesforce.com is a snap.
IVR Phone Menu
Our software based VOIP solution allows any business, on any budget, to build a sophisticated and easily customizable IVR (Interactive Voice Response) solution to offer your customers better service while reducing operational costs. Thousands of agents on 5 continents around the world have chosen our solution to quickly, reliably, and securely build automated phone menu speech solutions..
Call Center Software Solutions for All Vertical Applications
- 24/7 Inbound
- 24-7 Outbound
- Customer Service & Support
- Telemarketing & Lead Generation
- Inbound Sales
Our highly reliable call center software can be seen in a live call center environment by appointment in the
Makati area. To receive your free consultation on our Call Center Software, please e-mail your request to our Call Center Sales
Department. Please include your first and last name, email address, phone number, organization name and Web URL.
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